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Terms Conditions That Apply to Your mbi369 Account

These terms set out what you can expect from us and what we ask of you when you use mbi369. They cover account registration, payments through Touch 'n Go eWallet, Boost, and GrabPay, how withdrawals are processed, and how disputes are handled.

Account TermsPayment RulesWithdrawal ConditionsAccount ConductDispute Process

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What These Terms Cover and How They Apply

mbi369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with mbi369, you agree to these terms in full. They govern every interaction — from your first login to any funds movement involving Touch 'n Go eWallet, Boost, or GrabPay. You must be of legal age in your jurisdiction and access this

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platform only where local law permits. One account per person is allowed; duplicate accounts will be flagged and suspended pending review. Withdrawals are released to the same payment method used to deposit, which means if you fund via GrabPay or Boost, your cashout follows that same
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wallet path. Funds sitting in your account wallet are not interest-bearing. We reserve the right to pause or close an account if activity appears to breach these terms, and we will contact you via your registered email before taking action where circumstances allow. Any promotional credits
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applied to your account are subject to separate conditions published at the time of the offer. If there is a conflict between a promotional condition and these general terms, the more specific promotional condition applies to that transaction only. Players in Shah Alam and across Malaysia
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are subject to the same single version of these terms — there are no region-specific carve-outs within Malaysia.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We handle your account data with care and apply security measures to protect what you share with us. Here is what that means in practice across four key areas.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us via live chat immediately and we will freeze the account pending your identity check.

Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, in line with applicable legal requirements. You can request a summary of what we hold at any time.

Cookies and Browsing

We use cookies to maintain your session across mobile browser and desktop, so switching devices mid-session does not force a full re-login. You can manage cookie preferences in your browser settings.

Requesting Changes

To update registered details such as your email or linked payment wallet — including your Touch 'n Go eWallet or Boost account — submit a change request through the account help section with valid identification.

REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Start a live chat session from within your account dashboard. Our support team handles terms queries, account holds and payment clarification directly through this channel.

Email Support Send a detailed query to our support email for written confirmation on terms interpretations, account reviews or withdrawal disputes. We reply to every message in sequence.

Account Help Centre Your account dashboard includes a help section where you can raise a formal terms dispute, track its status, and view any decisions made on your account.

Frequently Asked Questions About These Terms

These are the questions we get asked most when it comes to how our terms work in practice. If yours is not covered here, reach out via live chat or email.

No. Deposits must come from a payment account registered in your own name. Third-party wallet deposits are not accepted and may result in your account being suspended for review.

If we close your account for a terms breach, any remaining balance is reviewed case by case. Where funds are determined to be legitimately yours, we process a return to your registered payment method.

No. A single version of these terms applies to all accounts in Malaysia, whether you are in Johor Bahru or anywhere else. Access and eligibility remain subject to what local law permits in your area.

Use the dispute submission tool inside your account dashboard. Provide the transaction ID and a description of the issue. We will acknowledge your submission and respond with a decision in writing.

Promotional credits carry their own conditions published at the time they are applied. Those specific conditions take priority over these general terms for anything relating to that credit only.

Yes, we may update these terms when needed. We will notify you via your registered email before material changes take effect. Continuing to use your account after that date means you accept the updated version.

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