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What Our Legal Terms Cover for You

These legal terms set out the rules that govern your account with mbi369, including how we handle your data, what you agree to when you open an account, and how disputes are managed.

Account TermsUser RightsData HandlingJurisdiction NoticeContact Paths
mbi369 What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For legal queries — account disputes, data requests, or policy clarifications — reach out through any of the channels below. Our team handles formal legal correspondence separately from general account help, so flag your message as a legal matter to speed up routing.

Live Chat Start a live chat session from your account dashboard. Mark your message as a legal or policy query so it reaches the right team quickly.
Email Send formal legal requests or written account disputes by email. We acknowledge receipt and aim to respond with a substantive reply within the window required by applicable local rules.
Account Dashboard Log in, go to Account Settings, and use the Help section to raise a formal complaint or request a copy of your account data and transaction history.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We collect only what we need to run your account and process transactions. Here is how we approach the four areas that matter most to your legal standing with mbi369.

Data Collection and Retention

We collect account registration data, payment records and session logs. Retention periods follow applicable local law. You may request a summary of data we hold by contacting us via live chat or email.

Cookies and Tracking

Our platform uses session cookies to keep you logged in and analytics cookies to improve the account experience. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Account access uses an OTP verification step sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via Account Settings and contact us through live chat.

Requesting Changes or Deletion

To update personal details — including the mobile number linked to your Touch 'n Go eWallet or Boost transactions — raise a request through Account Settings. Deletion requests are assessed against outstanding balance or dispute obligations first.

Common Legal Questions About Your Account

These are the questions we receive most often about account rights, data handling and legal obligations on the platform. Each answer reflects how we actually operate — not a generic policy summary.

Access and account eligibility depend on local law. The jurisdiction applicable to your account is determined by the laws of the region where you are accessing the platform and where local law permits use.

Yes. Log in, go to Account Settings, and submit a data request through the Help section. Alternatively, email us and flag it as a formal data access request. We will respond as required under applicable rules.

Raise a formal dispute via live chat or email, referencing the transaction ID from your account history or your Touch 'n Go eWallet, Boost, or GrabPay app record. Mark it clearly as a dispute for priority routing.

During a review, your balance is held and not accessible. Once the review concludes, funds are either released to your registered payment method or dealt with in line with the outcome and applicable legal requirements.

Submit a closure request through Account Settings or via live chat. Any remaining RM balance will be returned to the payment method on file — such as your linked GrabPay or DuitNow account — after verification is complete.

We share data only where required by law, to process payments through rails like FPX or Maybank2u, or to verify account identity. We do not sell personal data to third parties for marketing purposes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.