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How mbi369 Handles Your Personal Information

Your account at mbi369 is tied to real data — your contact details, payment records from Touch 'n Go eWallet or Boost transactions, and session activity. This page explains exactly what we collect, why we collect it, and what you can do about it.

Data collected with your consentPayments via Touch 'n Go eWallet, Boost, GrabPayYour right to access and updateSecure account storageAvailable where local law permits

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to update account details, or need to submit a data access request, our support team handles these directly. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Start a chat from the account menu. Our team responds during operational hours and can action most data queries without escalation.

Email Support Send your data request or privacy concern to our support address. Include your account email and the nature of your request for a faster response.

Help Centre The Help Centre covers account verification steps, data update procedures, and how to submit a formal data access or deletion request.

What This Privacy Policy Covers

mbi369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with mbi369, we collect the information needed to run your account — your name, email address, contact number, and payment identifiers linked to methods like Touch 'n Go eWallet, GrabPay, or Boost. We also log device type, browser session data, and

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IP address to protect your account from unauthorised access and to meet our platform obligations. Your transaction history — deposits and withdrawals processed through DuitNow, FPX, or Maybank2u — is stored for record-keeping as required under applicable Malaysian financial guidelines. We do not sell your personal
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data to third parties. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. Where local law permits access to our platform, your use of it means you accept the data practices described here. Access and eligibility depend on
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local law; this policy applies in regions where mbi369 is available. You can request a copy of your stored data or ask us to correct it at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Keep Your Account Data Safe

Account security and data integrity sit at the centre of how mbi369 operates. SSL encryption covers all data in transit between your device and our servers. Payment data passed through Touch 'n Go eWallet, Boost, or GrabPay is handled by the respective payment processor under their own security standards — we store only a reference identifier, never your full wallet credentials. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion of non-essential data at any time by contacting support.

Encrypted Connections

All data moving between your device and our platform travels over SSL. This covers login, account updates, and every payment confirmation you receive.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is retained while your account is active and for the period required by applicable Malaysian regulations after closure. Non-essential data can be removed on request.

Your Access Rights

You have the right to see what data we hold, correct inaccurate records, and request deletion of non-essential information. Contact support with your account email to start the process.

Common Questions About Your Data at mbi369

These are the questions we hear most from players in Shah Alam and across Malaysia when it comes to account data and privacy. If yours is not here, live chat or email support can give you a direct answer.

We collect your name, email address, contact number, and payment identifiers. Device and session data is also logged to protect your account from unauthorised access.

We share data only with payment processors like Touch 'n Go eWallet, Boost, and GrabPay — and only the minimum needed to complete your transaction. Your data is never sold.

Contact support via live chat or email with your registered account email. We will locate your record and provide a summary of the data we hold within a reasonable timeframe.

Yes. You can request deletion of non-essential data at any time. Data tied to transaction records may need to be retained for a period under applicable regulations, but we will explain what applies to your account.

We retain records for the period required by applicable Malaysian financial guidelines after account closure. After that retention period, non-essential data is removed from active storage.

We use session cookies for login continuity and analytics cookies to understand platform usage. Manage or disable non-essential cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions LiveLive Dealer Lobby

How mbi369 Handles Your Personal Information

Contact Us About Your Privacy

How We Keep Your Account Data Safe

Encrypted Connections

Cookie Policy

Data Retention

Your Access Rights

Common Questions About Your Data at mbi369

01 What personal data does mbi369 collect when I open an account?

02 Does mbi369 share my data with third parties?

03 How do I request a copy of my account data?

04 Can I ask mbi369 to delete my data?

05 How long does mbi369 keep my information after I close my account?

06 What cookies does mbi369 use and how do I control them?

Privacy Policy

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